frequently asked questions

Welcome to our frequently asked question section. Here you will find answers to our most frequently asked questions that are received here at The Urban Reptile. Should you not find the answer to your question please do not hesitate to contact us.

There are some many different reptiles that make great pets. In our fact our entire collection of reptiles has been focused on the most popular pet friendly reptiles available. Check out our collection section to view these reptiles.

It is, when we redesigned the website we wanted to give a more complete feel. The Urban Gecko, The Urban Python and The Urban Boa are now all under The Urban Reptile umbrella?

We’re happy to hear from you so we encourage you to contact us by email at or we are available to answer the phone between the hours of 9am-6pm EST at 905 264-5557.

We will never knowingly put one of our reptiles at risk. We’ve shipped thousands of reptiles worldwide over the years and we’ve always made their safety and well-being our number one priority. To ensure this, we take the up must care so as to make certain that their journey to you is safe and comfortable.

Our reptile collection has taken us several years of acquiring the best breeding stock in the world. It has been a real labour of love and we are proud of the animals we’ve been fortunate enough to acquire.

Our online store is open 24/7 but due to the overwhelming demand we are not open for public visits to our facility.

Absolutely, we stand behind our animals 100%, we cover your new pet with an industry leading 30 day health guarantee.

We sure are, in fact we really enjoy attending expos. In 2011 we will be attending all of the following shows: Ontario Reptile Show and Canadian Reptile Breeders Expo We are also delighted to announce that we will be attending the Western Canadian Reptile Expo

We ship your new reptile to your nearest airport both in Canada (Rate - $85 Flat) and internationally (Rate-Please inquire). If you are in the US we ship directly to your door (Rate - $65 Flat).

Website Designed by Climax Media