shipping and terms

Happy and Healthy Arrival - We Guarantee it!

All of our reptiles are shipped using a first-class approach. Each reptile is gently placed within its own container and then carefully packaged into a fully insulated box. This ensures that they will travel in complete comfort while being protected from the elements. If conditions are cold we furnish heat packs inside the box so as to provide a nice toasty warm environment. We love our reptiles and take shipping very seriously. All of our shipments are checked and double checked before we send them out. This way we can guarantee that your new reptile will arrive happy and healthy.

It is important to note that the well-being of our reptiles is our first priority.  We will not ship your reptile(s) when the temperature is either too hot or too cold to safely ship them. Shipping a reptile is not the same as shipping a non-perishable item.  It requires coordination to ensure the safety of the reptile .   We will not offer refunds if you do not want to wait for an animal to be shipped safely. 

No Hassle Shipping! We Ship Worldwide

All shipping charges will be predetermined before any orders are complete and are to be pre-paid by the client prior to shipping unless otherwise agreed upon. You or your agent must be present to sign for door to door shipments (first delivery attempt) and orders sent to the airport must be picked up within 4 hours of their arrival time.  If you are not availbale for the first delivery attemp or do not pick up your animals at the airport within 4 hours, our live delivery guarantee is voided.

We will not ship in extreme weather conditions, as we never want to put your reptile at risk. We reserve the right to implement a minimum order requirement.

Canadian Shipments

Orders are shipped directly to your door by UPS for most addresses in Canada.  Shipping from Toronto, Canada to your nearest airport is also available where required.

Canadian Shipping Charge - $85 Flat Rate

US Shipments

All orders are shipped from Buffalo, New York via FedEx or UPS directly to your door. All US shipments will be cleared through US Fish and Wildlife Services by The Urban Reptile. The client will not have any responsibility or dealings with these government agencies. We handle it all!

US Shipping Charge - $65 Flat Rate to your door.

Hamm Shows

Pick up is available at all Hamm shows. - Please inquire

International Shipments

All orders are shipped from Toronto, Canada and the shipping carrier will be determined depending on the final destination. It is the responsibility of the client to know the domestic importation requirements/laws of their country.
International Shipping Charge - Please inquire.

Convenient Payment Options

All Prices in US$

All orders must be paid in full prior to shipment. We accept Visa, MasterCard, PayPal through our secure online system, international money orders, cashiers checks, and personal checks. Once payment is confirmed and personal checks have cleared we will arrange shipment. We will accept deposits only for a period not to exceed 30 days. At this time the balance must be settled in full and if it is not the deposit is forfeited unless alternate arrangements have been agreed on. All purchases and payment plans are final and we do not offer cash refunds.  Any refunds will be issued in the form of a credit. We do not offer any returns or exchanges.

All checks and money orders should be made payable to The Urban Reptile and forwarded to our mailing address (this is not our facility location):

The Urban Reptile
4261 A-14 Hwy #7
Suite 247
Unionville, ON, Canada
L3R 9W6 

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